our way of assuring that our people and customers are working with the best
"Our ambition is to lead the way for Health, Safety and Compliance in our industry – starting with ourselves. We call this ASURE – assurance that our people and customers are working with the best." STUART LAWRIE, MD, RIFM

We understand that you want to keep your people safe and meet your regulatory responsibilities to be as straightforward as possible so that you can focus on your goals. Our approach to compliance is hardwired  into our infrastructure, processes and culture.


  • Following years of research, we created a market-leading business platform to monitor, assess and report on how we deliver compliance.
  • There are four pillars that make up ASURE; Business KPIs, Risk Register, Customer Experience and Compliance.
  • By using metrics that link operational performance with risk, compliance (FMSERV) and customer experience, we provide a deeper accountability, understanding and evidence of our effectiveness.
  • ASURE is our way of  keeping the business   transparent, our Management accountable, our people safeguarded and our customers safe in the knowledge that are working with the best in the industry.

asure shield

Business KPIs

Measurable KPIs that demonstrate how each operational division of Richard Irvin is achieving against 7 core business areas, focused on exceptional compliance and aligned to achieving key business objectives.


Award-winning client platform that provides seamless access to all information relating to equipment, assets and facilities to plan and control the facilities management and keep everything running safely is transparency.

Risk Register

Established framework to identify our business and compliance risks, understand the magnitude, develop mitigation strategies and plan for contingencies.

Customer Experience

Our firm-wide initiative to listen and respond to customer complaints and compliments. We capture, measure, understand, improve, share and whenever possible – celebrate success.