1.The information collected and used
If you use this website, you are in control of what information is collected, but if you choose not to share your information, you may not be able to access or use some areas of this website.
1a.How information is collected
This information may be collected, stored and used when you use this website and when you call the Advertiser.
1b.What information is collected
The information collected and held may include but is not limited to:
- information about your computer and about your visits to, and use of, the website (including your IP address, approximate geographical location, browser type, referral source, length of visit and number of page views);
- if you call the Advertiser, your phone and/or mobile phone number and the time, date and day of the week and length of your call; and
- your name, email address, phone number, and any details you may give us when contacting us via our Contact Form.
- any other information you may provide to the provider of this site.
1c.Using cookies or other on-device storage
2.How information collected is used
2a.When you use this website
When you use this website, information is collected and by contacting us via email or our online enquiry form, you are consenting to the processing of your personal data and as such consent is the legal basis being utilised. If you contact us via email, letter or our online enquiry form, your information may be held for as long as your query is pending.
2b.Customisation of this website and advert targeting
The information collected when you use this website may be used to build up a picture of your interests. This information may be used to try to make sure that when you visit or use the website, you don’t miss offers and information that might interest you. This is called advert targeting.
2c.Tracking how the website is used
Information may be collected about activity on the website, or other organisations may be used to collect it and to share it. This information is used to:
- analyse statistics;
- track pages and paths used by visitors to, or users of, the website;
- target the adverts or offers, such as banners, on the website and on the websites of other organisations; and
- track the use of the internet banner adverts and other links from marketing partners’ websites to this website.
2d.Analysing call volumes
If you call the Advertiser using the number featured on the website, we may record your phone number, the time, date, day of the week and length of the call and certain details about whether the call was answered or not. This information will be shared with the Advertiser and used to analyse the effectiveness of the website.
3.Disclosure of your information
Your information may be passed to one or more of the following organisations:
- the Advertiser;
- data processing companies, mailing houses and other third party suppliers; and
- government and enforcement agencies and the police.
Occasionally, this may involve sending your information outside the European Economic Area. For more information, please read section 4 – Where your information is processed.
Every now and again, requests are received for information from government departments, the police and other enforcement agencies. If this happens, and there is a proper legal basis for providing your information, it will be provided to the organisation asking for it.
4.Where your information is processed
When your information is used as described in section 2 – How information collected is used (section 2), this may occasionally involve sending your information outside the European Economic Area (EEA). Where this is done, appropriate steps are taken to protect your information. By using this website, you agree that your information may be transferred, stored and processed outside the EEA.
5.How your information is kept secure
The security of information is taken very seriously. Technology and security policies are in place to protect the information held.
7. Make a complaint / Data Request
If you are unhappy with how we have processed your information, please contact our data protection officer in the first instance at:
Richard Irvin FM Limited, Lomond Court, Castle Business Park, Stirling, FK9 4TU; Email: email@example.com; Tel: 0845 890 2020.
If you are still not happy with the outcome you have the right to complain to the supervisory body who can be contacted at: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF; www.ico.org.uk; Tel. 0303 123 1113.