Scope: Maintenance of domestic gas central heating, renewable energy technology, ASHP, (solar), hot water systems and associated services - 24 hour call out service

Location: East Lothian

Duration:  From 2014

Works included the Service, Maintenance, and Renewable Energy Technology unvented and solar panel check, Hot Water Systems and associated services including a 24 Hour Call Out Service.  Richard Irvin’s fully integrated IT and management systems have ensured that the requirements of this East Lothian Council contract were met and exceeded. This includes delivery of continuous improvements throughout each contract term spanning a possible 5 years.

The desert

A key feature of the contract has been the high customer care percentage rating that Richard Irvin has achieved while working for East Lothian Council.

Ability to Meet Demand:

With experienced, qualified staff and the full complement of management information, Richard Irvin has the ability to meet the demands and positively plan for/match the trends which inherently occur in this type of work.